I think maybe I chose the wrong photo, or was expecting more bright colours. I don't dislike it, I just don't love it and would be disappointed with it if I had paid out for it. When I spoke to them about it, they advised that if a customer wasn't happy with such a product they would offer another product from the range instead, which I think is great customer service.
Secondly is a company called Rosie Robbins. I was bought a gorgeous "Likes" poster from them for my birthday. Unfortunately there were a couple of mistakes. They also kindly replaced the item. It is such a beautiful and good quality item and very me!
So I am pleased to say that there are companies out there that can get customer service right. Now I just need one of them to stock LED TV's at a competitive price so that my husband and I don't end up having an argument over where to buy one from!
Hope you have all had a good week too!
8 comments:
That does restore your faith doesn't it. I wish more companies realise the importance of good customer service
Ohh fab!! It is great when companies do good....
Great reasons! Love it when companies give good customer service!!!!
I am so keen on customer service. It costs so little to make customers feel special and valued. If you get poor service, Twitter can speed things up a lot!
I love this post, I too worked in customer service! x
Im the same I used to work in customer service and bad customer service irritates me
Great reasons, you can't beat good customer service! x
There is nothing worse than bad customer service. Glad you got your two items sorted :)
Mum of a Premature Baby ||
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